Money Transmission Disclosures
Important Disclosures Regarding Money Transmissions
Alabama: To file a complaint, contact:
Alabama Securities Commission Attn: Enforcement Division PO Box 304700 Montgomery, AL 36130
Tel: 1-800-222-1253 Email: asc@asc.alabama.gov
Or submit a complaint online, here.
Alaska: For Alaska Residents Only:
If your issue is unresolved by Figure Pay (800-260-1795), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807, Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.
Arizona: To file a complaint, contact:
Arizona Department of Financial Institutions 100 N 15th Ave., Suite 261, Phoenix, AZ 85007 Tel: 602-771-2800
Or submit a complaint online, here.
Arkansas: To file a complaint, contact:
Arkansas Securities Department #1 Commerce Way, Suite 402, Little Rock, AR 72202
Tel: 501-324-9260 Email: ASDInfo@arkansas.gov
Or submit a complaint online, here.
California: If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation:
Department of Financial Protection and Innovation Consumer Services 1515 K Street, Suite 200, Sacramento, CA 95814
Tel: 1-866-275-2677 Email: consumer.services@dbo.ca.gov
Colorado:
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:
- You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
- If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:
All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking 1560 Broadway, Suite 975, Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us Website: banking.colorado.gov/industry/money-transmitters
Connecticut: To file a complaint, contact:
Connecticut Department of Banking Consumer Credit Division 260 Constitution Plaza, Hartford, CT 06103
Tel: 860-240-8170 Email: bank.complaints@ct.gov
Or submit a complaint online, here.
Delaware: To file a complaint, contact:
Delaware Office of the State Bank Commissioner Attn: Compliance 1110 Forrest Ave., Dover DE 19904
Tel: 302-739-4235
Or submit a complaint online, here.
District of Columbia: To file a complaint, contact:
District of Columbia Department of Insurance, Securities and Banking 1050 First Street, NE, 801, Washington, DC 20002
Tel: 202-727-8000
Or submit a complaint online, here.
Florida: For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation 200 E. Gaines Street,Tallahassee, FL 32399-0376
Tel: 1-800-848-3792
Georgia: Figure Pay is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact Figure Pay toll-free at 800-260-1795. For unresolved complaints, you may contact:
Department of Banking and Finance for the State of Georgia 2990 Brandywine Rd., Suite 200, Atlanta, Georgia 30341
Tel: (888) 986 -1633
Idaho: To file a complaint, contact:
Idaho Department of Finance 800 Park Blvd., Suite 200, Boise, ID 83712
Tel: 208-332-8000
Or submit a complaint online, here.
Illinois: For consumer complaints, please contact:
Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786
Tel: 1-855-351-2274
Or submit a complaint online, here.
Indiana: Figure Pay holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
To file a complaint, contact:
Indiana Department of Finance 30 South Meridian Street, Suite 300, Indianapolis, IN 45204
Tel: 800-382-4880
Email: dficomplaints@dfi.in.gov
Iowa: To file a complaint, contact:
Iowa Division of Banking 200 East Grand Ave., Suite 300, Des Moines, IA 50309
Tel: 515-281-4014
Or submit a complaint online, here.
Kansas: To file a complaint, contact:
Kansas Office of the State Bank Commissioner 700 SW Jackson, Suite 300, Topeka, KS 66603, Attn: Consumer Affairs
Email: complaints@osbckansas.org
Or submit a complaint online, here.
Kentucky: To file a complaint, contact:
Kentucky Department of Financial Institutions 500 Mero Street, 2SW19, Frankfort, KY 40601, Attn: Complaint Submission
Tel: 800-223-2579
Or submit a complaint online, here.
Louisiana: To file a complaint, contact:
Louisiana Office of Financial Institutions P.O. Box 94095, Baton Rouge, LA 70804
Tel: 225-925-4660
Email: complaints@ofi.la.gov
Or submit a complaint online, here.
Maine: To file a complaint, contact:
Department of Professional & Financial Regulation 36 State House Station, Augusta, ME 04333
Tel: 800-965-5235
Or submit a complaint online, here.
Maryland: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Figure Pay, at:
500 North Calvert Street, Suite 402, Baltimore, MD 21202
Tel: 1-888-784-0136
Or submit a complaint online, here.
Michigan: To file a complaint, contact:
Department of Financial Services PO Box 30220, Lansing, MI 48909
Email: difscomplaints@michigan.gov
Or submit a complaint online, here.
Minnesota: To file a complaint, contact:
Department of Commerce 85 7th Place East, Suite 280, Saint Paul, MN 55101
Tel: 651-539-1600
Mississippi: To file a complaint, contact:
Department of Banking and Consumer Finance PO Box 12129, Jackson, MS 39236
Tel: 601-321-6901
Or submit a complaint online, here.
Missouri: To file a complaint, contact:
Division of Finance PO Box 716, Jefferson City, MO 65102
Tel: 573-751-3242 Email: finance@dof.mo.gov
Or submit a complaint online, here.
Nebraska: To file a complaint, contact:
Department of Banking and Finance PO Box 95006, Lincoln, NE 68508
Tel: 877-471-3445
Or submit a complaint online, here.
Nevada: To file a complaint, contact:
State of Nevada Department of Business and Industry Financial Institutions Division 3300 W Sahara Ave., Suite 250, Las Vegas, NV 89102
Tel: 702-486-4120 Email:FDIComplaints@fid.state.nv.us
Or submit a complaint online, here.
New Hampshire: To file a complaint, contact:
State of New Hampshire Banking Department 53 Regional Drive, Suite 200, Concord, NH 03301
Tel: 1-800-735-2964 Email: legal@banking.nh.gov
Or submit a complaint online, here.
New Jersey: To file a complaint, contact:
New Jersey Division of Banking and Insurance PO Box 471, Trenton, NJ 08625
Tel: 1-800-46-7467
Or submit a complaint online, here.
New Mexico: To file a complaint, contact:
New Mexico Regulation and Licensing Department Financial Institutions Division PO Box 25101, Santa Fe, NM 87504
Tel: 1-800-46-7467
Or submit a complaint online, here.
North Carolina: To file a complaint, contact:
North Carolina Office of the Commissioner of Banks 4309 Mail Service Center, Raleigh, NC 27699
Tel: 919-733-3016
Or submit a complaint online, here.
North Dakota: To file a complaint, contact:
North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G, Bismarck, ND 58501
Tel: 701-328-9933 Email: dfi@nd.gov
Or submit a complaint online, here.
Ohio: To file a complaint, contact:
Ohio Department of Commerce Division of Financial Institutions 77 South High Street, 21st Flr., Columbus, OH 43215
Tel: 614-728-8400
Or submit a complaint online, here.
Oklahoma: To file a complaint, contact:
Oklahoma State Banking Department 2900 North Lincoln Blvd., Oklahoma City, OK 73105
Tel: 405-521-2782
Or submit a complaint online, here.
Oregon: To file a complaint, contact:
Oregon Division of Financial Regulation PO Box 14480, Salem, OR 97309
Tel: 888-877-4894 Email: DFR.FinancialServicesHelp@dcbs.oregon.gov
Or submit a complaint online, here.
Pennsylvania: To file a complaint, contact:
Pennsylvania Department of Banking and Securities (DoBS) 17 N. 2nd Street., Suite 1300, Harrisburg, PA 17101
Tel: 1-800-600-0007
Or submit a complaint online, here.
Rhode Island: To file a complaint, contact:
State of Rhode Island Department of Business Regulation 1511 Pontiac Ave., Bldg 68-2, Cranston RI 02920
Tel: 401-462-9500
Or submit a complaint online, here.
South Carolina: To file a complaint, contact:
South Carolina Department of Consumer Affairs PO Box 5757, Columbia, SC 29250
Tel: 800-922-1594 Email: scdca@scconsumer.gov
Or submit a complaint online, here.
Tennessee: To file a complaint, contact:
Tennessee Department of Financial Institutions Tennessee Tower 26th Flr. 312 Rosa L. Parks Ave., Nashville, TN 37243
Tel: 1-800-778-4215
Or submit a complaint online, here.
Texas: After first contacting Figure Pay either online or by phone at 800-260-1795, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Texas Department of Banking 2601 North Lamar Blvd., Austin, Texas 78705
Tel: 1-877-276-5554
Website: http://www.dob.texas.gov/
Utah: To file a complaint, contact:
Utah Department of Financial Institutions PO Box 146800, Salt Lake City, UT 84114
Tel: 801-538-8834 Email: complaints.dfi@utah.gov
Or submit a complaint online, here.
*Figure Pay has a pending money transmitter license application for non-blockchain transmission activity.
Vermont: To file a complaint, contact:
State of Vermont Department of Financial Regulation 89 Main Street, Montpelier, VT 05620
Tel: 888-568-4547 Email: dfr.bnkconsumer@vermont.gov
Or submit a complaint online, here.
Virginia: To file a complaint, contact:
Virginia Bureau of Financial Institutions PO Box 640, Richmond, VA 23218
Tel: 804-371-9657 Email: BFIQuestions@scc.virginia.gov
Or submit a complaint online, here.
Washington: To file a complaint, contact:
Washington State Department of Financial Institutions Division of Consumer Services PO Box 41200, Olympia, WA 98504
Tel: 1-877-746-4334 Email: CSEnforceComplaints@dfi.wa.gov
Or submit a complaint online, here.
West Virginia: To file a complaint, contact:
West Virginia Division of Financial Institutions 900 Pennsylvania Ave., Suite 305, Charleston, WV 25302
Tel: 1-800-368-8808
Or submit a complaint online, here.
Wyoming: To file a complaint, contact:
Wyoming Division of Banking Hathaway Building, 2nd Flr. 2300 Capitol Ave., Cheyenne, WY 82002
Tel: 307-777-7797 Email: wyomingbankingdivision@wyo.gov
Or submit a complaint online, here.
The Figure Pay-branded demand deposit account is held at Lead Bank, member FDIC, with program management services provided by Figure Payments Corporation dba Figure Pay. NMLS #2033432.
Figure Pay holds the following money transmitter licenses:
| Jurisdiction | Regulatory Agency | License Number |
|---|---|---|
| Alabama | Alabama Securities Commission | 840 |
| Alaska | Alaska Division of Banking & Securities | AKMT-014166 |
| Arizona | Arizona State Banking Department | 1023177 |
| Arkansas | Arkansas Securities Department | 122554 |
| California | California Department of Financial Protection and Innovation | 2696 |
| Colorado | Colorado Division of Banking | 500285 |
| Connecticut | Connecticut Department of Banking | MT-2033432 |
| Delaware | Delaware Office of the State Bank Commissioner | 033266 |
| District of Columbia | District of Columbia Department of Consumer and Regulatory Affairs | MTR2033432 |
| Florida | Florida Office of Financial Regulation | FT230000323 |
| Georgia | Georgia Department of Banking and Finance | 2033432 |
| Idaho | Idaho Department of Finance | MTL-293 |
| Illinois | Illinois Department of Financial and Professional Regulation | MT.0000413 |
| Indiana | Indiana Department of Financial Institutions | 58844 |
| Iowa | Iowa Division of Banking | 2021-0101 |
| Kansas | Kansas Office of the State Bank Commissioner | MT.0000193 |
| Kentucky | Kentucky Office of Financial Institutions | SC749856 |
| Louisiana | Louisiana Office of Financial Institutions | 2033432 |
| Maine | Maine Office of Consumer and Credit Regulation | 2033432 |
| Maryland | Maryland State Bank Commissioner | 2033432 |
| Massachusetts | Massachusetts Division of Banks | No license required - US Only. |
| Michigan | Department of Insurance and Financial Services | MT0023574 |
| Minnesota | Minnesota Department of Commerce | MN-MT-2033432 |
| Mississippi | Mississippi Department of Banking and Consumer Finance | 2033432 |
| Missouri | Missouri Division of Finance | MO-22-8887 |
| Montana | Montana Department of Administration | No license required. |
| Nebraska | Nebraska Department of Banking and Finance | 2033432 |
| Nevada | Nevada Department of Business And Industry | MT11142 |
| New Hampshire | New Hampshire Banking Department | 24012-MT |
| New Jersey | New Jersey Department of Banking and Insurance | 2104786 C22 |
| New Mexico | New Mexico Financial Institutions Division | 2033432 |
| New York | New York Department of Financial Services | Pending |
| North Carolina | North Carolina Banking Commission | 200563 |
| North Dakota | North Dakota Department of Financial Institutions | MT103784 |
| Ohio | Ohio Department of Commerce | OHMT218 |
| Oklahoma | Oklahoma Banking Department | 2033432 |
| Oregon | Oregon Department of Insurance and Finance | 2033432 |
| Pennsylvania | Pennsylvania Department of Banking and Securities | 82530 |
| Rhode Island | Rhode Island Department of Business Regulation | 20214244CT |
| South Carolina | South Carolina Office of the Attorney General, Money Services Division | 2033432 |
| South Dakota | South Dakota Division of Banking | 2033432. MT |
| Texas | Texas Department of Banking | LR 3236 |
| Utah | Utah Department of Financial Institutions | 2033432 |
| Tennessee | Tennessee Department of Financial Institutions | 2033432 |
| Texas | Texas Department of Banking | 3236 |
| Vermont | Vermont Department of Banking, Insurance, Securities and Health Care Administration | MT-2033432 |
| Vermont - Other Trade Name 1 | Vermont Department of Banking, Insurance, Securities and Health Care Administration | MT-2033432-1 |
| Virginia | Virginia Bureau of Financial Institutions | MO-426 |
| Washington | Washington Department of Financial Institutions | 550-MT-127591 |
| West Virginia | West Virginia Division of Banking | WVMT-2033432 |
| Wisconsin | State of Wisconsin Department of Financial Institutions | 210-SOC |
| Wyoming | Wyoming Department of Audit - Division of Banking | 7287 |